Technical Support Representative
$41,600–$54,080 year
On-siteRichmond, Virginia, United States
Richmond, Virginia, United StatesOn-siteFull Time$41,600–$54,080 year
Full Time
Job Summary
Diagnose and resolve product performance issues for B2B customers by troubleshooting gears, motors, processors, and electronics via phone, email, and chat. Provide clear technical guidance, coordinate replacement parts, and monitor service activity to ensure timely resolutions. Handle complaints with professionalism while maintaining accurate service records and conducting training for customer accounts. This role supports Journey Health & Lifestyle's mission to help people live independently, requiring experience with mechanical and electronic components and strong communication skills.
Required Qualifications
- Experience troubleshooting mechanical, electrical, or electronic components such as gears, motors, processors, or similar equipment
- Strong problem-solving and logical-thinking skills
- Excellent verbal and written communication skills
- Ability to translate complex technical information into simple, practical guidance
- A positive, customer-focused approach
- Strong organization and the ability to manage multiple priorities
- Professionalism when working with demanding customers or difficult situations
- Ability to think quickly, assess a situation, and make sound decisions
- Proficiency with Microsoft Office Suite
- Ability to lift up to 50 pounds
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