Technical Support Rep I
$37,440–$37,440 year
On-siteRichmond, Virginia, United States or Lancaster, Pennsylvania, United States
Job Summary
Assist customers with Streaming TV and Home Internet service questions and technical troubleshooting while diagnosing and resolving service-related issues with professionalism and empathy. Utilize phone systems, billing applications, and ticketing tools to manage customer requests, create detailed support tickets, and coordinate resolutions when additional assistance is needed. Deliver outstanding customer experiences through every interaction, meet and exceed performance goals, and collaborate with supervisors to continuously improve satisfaction. Maintain schedule adherence and reliability as part of a high-performing team working evening and weekend shifts from 2pm to 11pm.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 1 year of customer service or call center experience
- Strong verbal and written communication skills
- Excellent interpersonal and customer service abilities
- Computer proficiency and comfort with multiple applications
- Strong analytical and problem-solving skills
- Ability to make informed decisions and troubleshoot effectively
- Ability to read, write, and interpret information accurately
- Ability to work evening and weekend shifts – 2pm – 11pm
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