Technical support & product planning for in-house developed products Advertising Platform Planning & Operations-Ad Platform Planning Department,Global Ad Division (GAD)
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Design effective onboarding strategies for RUNA feature releases, including creating tutorials, help articles, and FAQs tailored to target user segments. Analyze usage data and feedback to propose and implement improvements to the onboarding process. Collaborate with the product development team from planning stages to provide user-centric feedback and coordinate onboarding tasks within the feature release plan. Support the in-house platform team driving the business of the ad-serving platform "RUNA" to help businesses enhance the value of their ad inventory.
Required Qualifications
- 3+ years in customer success, product support, onboarding, or equivalent roles for IT/Web services
- 3+ years in SaaS product implementation support and driving usage/adoption
Desired Qualifications
- Experience planning, designing, and operating onboarding programs for new features
- Experience using marketing automation (MA) and CRM tools
- Basic knowledge of product management and development processes
- Basic knowledge of HTML/CSS/JS (useful for creating onboarding content)
- English Requirement: Yes
- English (Overall - 4 - Fluent)
- Japanese (Overall - 4 - Fluent)
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