Technical Support Partner
$28,400–$34,400 year
On-sitePoole, England, United Kingdom
Job Summary
Diagnose and troubleshoot technical issues for electrical products sold in John Lewis, acting as the first point of resolution for customer queries. Offer exceptional service by showing empathy with product-related problems and keeping customers updated on repair progress. Liaise with repairers and suppliers to ensure issues are resolved quickly, while adhering to business systems to protect profitability. Support the wider shop team with general shop-keeping tasks and customer service duties. This fast-paced role requires high-level product knowledge and technical support experience, with pay ranging from £28,400 to £34,400. Night work between 22:00 and 06:00 attracts a premium rate. Located in Poole, this temporary partnership role involves varied hours across seven days.
Required Qualifications
- Good communication skills to be able to engage with 3rd party suppliers and internal stakeholders
- High level of product knowledge and expertise
- Technical support experience
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Must be able to effectively lead and coach others
- Strong attention to detail
- Helping customers gives you energy
- Get charged up by interacting with others
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- You believe that food is central to our lives
- Passionate about excellence
- If you have a smile to share, we'd love to have you
- We want amazing humans
Desired Qualifications
- Experience in a customer facing retail environment
- Ability to troubleshoot product related issues
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