Technical Support & Network Engineer
On-siteEindhoven, North Brabant, The Netherlands
Job Summary
Receive, investigate, and resolve technical support requests via phone, email, and the ticketing system for SIM cards, hardware configuration, and IPsec/Remote Access VPN solutions. Analyze log files to determine root causes of technical issues and independently coordinate with suppliers and external parties. Configure hardware according to internal standards and customer requirements while advising clients on suitable network configurations and solution architectures. Liaise with UK headquarters regarding escalations, document findings, and contribute to knowledge base articles. Identify commercial opportunities during customer interactions and collaborate with Sales and internal teams to implement structural improvements.
Required Qualifications
- At least 2 years of experience within a technical support or helpdesk environment
- Experience investigating and resolving technical issues through structured analysis and independent troubleshooting
- You take ownership of your own customer cases and actively manage progress
- You proactively keep customers informed and independently coordinate with suppliers and external parties whenever required
- Solid understanding of IP, DNS, DHCP, NAT, Routing and VPN technologies
- Experience configuring routers and 4G/5G networking equipment
- Familiarity with IPsec, Remote Access VPN and Hairpin VPN concepts
- Ability to analyse log files and identify technical root causes
- Able to explain technical concepts clearly to both technical and non-technical audiences
- Analytical, accurate and solution-oriented
- MBO+/HBO working and thinking level, preferably in ICT, Networking or a related discipline
- Excellent command of the Dutch language
- Good command of the English language, both spoken and written
- Own transportation to our Eindhoven office (not dependent on public transport)
- Willing to work from our Eindhoven office five days per week
Desired Qualifications
- Experience with Palo Alto is considered an advantage
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