Technical Support Manager (m/w/d)

Technical Support Manager is the first and primary contact for customers, responsible for handling support tickets and live-chat inquiries, helping companies resolve issues quickly and with a solution-oriented approach, and delivering a strong customer experience. You will work closely with Product, Engineering and Customer Success, and translate direct customer feedback into actionable improvements. You will collaborate across Support, Product, Sales and Success, contribute to process optimization, identify product improvements from customer feedback, and help develop our AI-assisted support bot to scale customer experience. The role requires customer-first ownership, calm under pressure, empathy, collaboration, and a hands-on, tech-curious mindset to learn quickly and resolve issues pragmatically. The team emphasizes in-person collaboration at the Berlin office, cross-functional teamwork, and a culture of ownership and continuous improvement.