Technical Support Level 2 - Dublin
On-siteDublin, Leinster, Ireland
Dublin, Leinster, IrelandOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Manage Level 2 technical support and remote helpdesk duties within a Microsoft environment, focusing on Windows 10, Office 365, and Active Directory. Gain exposure to field service projects and larger network installations involving VMware, DNS, firewalls, and Sonic Wall technologies through hands-on training. This role offers a path to Field Service Engineer work with a small, growing IT services team in North Dublin. Candidates must have 3+ years of experience, excellent communication skills, and be legal to work in Ireland; no visa sponsorship is available.
Required Qualifications
- Current IT Engineer or 2nd Level technical support experience
- Strong & Proven Technical Support, about 3+ years experience
- IT skills Microsoft related e.g 365, windows etc
- Windows 10
- Office365
- Active Directory
- Interest in networking
- At least 2 - 3+ years current experience in 2nd level technical support, helpdesk and remote support work within a Microsoft environment using Windows 10, Office365, Active Directory
- Based in Ireland right now
- Legal to work here
- Perfect clear English
- Excellent communication skills
- Full Irish driving license
Desired Qualifications
- Azure knowledge
- Experience or knowledge of VMware
- Microsoft Suite
- 365
- Azure
- Active Directory
- DNS - Domain Management
- Firewalls
- Sonic Wall
- Networking
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