Technical Support L2 IT Engineer - Dublin
HybridDublin, Leinster, Ireland
Job Summary
Conduct Level 2 technical support for a Microsoft environment, resolving issues with Windows 10, Office 365, Active Directory, and Hyper-V. Manage remote IT support tasks and assist with networking projects, including firewall administration and domain management. Gain mentorship and training to advance toward Level 3 support or field service engineering roles, with opportunities to pursue Microsoft certifications. Work in a hybrid model, starting with on-site days in North Dublin before increasing remote availability to three days per week post-probation. Must be legally authorized to work in Ireland with no visa sponsorship available.
Required Qualifications
- Current IT Engineer or 2nd Level technical support experience
- Strong & Proven Technical Support, about 5+ years experience
- IT skills Microsoft related e.g 365, Windows, Servers
- Windows 10
- Office365 Admin
- Active Directory
- Hyper-V
- Firewall or Sonicwall experience
- Project experience
- Excellent people, communication, customer service skills
- Based in Ireland right now
- Legal to work here with the correct visa
- Perfect clear English with excellent communication skills
Desired Qualifications
- Experience or knowledge of VMware
- Experience or knowledge of Microsoft Suite
- Experience or knowledge of Azure
- Experience or knowledge of DNS - Domain Management
- Experience or knowledge of Firewalls
- Experience or knowledge of Sonic Wall
- Full Irish driving license
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