Technical Support
$65,000–$80,000 year
On-siteMontvale, New Jersey, United States
Job Summary
Administer Office365 accounts, manage DNS, DHCP, firewalls, and Active Directory, and install, repair, and maintain Windows server and workstation operating systems. Troubleshoot hardware and software issues, diagnose system failures, and research permanent fixes for recurring problems. Coordinate server installations and document network settings and solutions. Provide e-mail, phone, and on-site support to clients in the Northern NJ area, requiring frequent travel and reliable transportation. Hours are 9am to 5pm or 10am to 6pm Monday through Friday with occasional before/after hours and infrequent weekend work.
Required Qualifications
- Five plus years related job experience preferred
- Must have reliable transportation
- Physically able to lift 50 lbs
- Must be a self-starter, and work well independently with minimal guidance after training
- Be able to troubleshoot problems, research independently and propose solutions to the team
- Must be able to write and speak clearly and effectively and have excellent communication and follow-through skills
- Must be able to work on multiple tasks concurrently
- Must be able to troubleshoot remotely
- Ideal candidate has an Associate's or Bachelor's degree in IT
- Hours are either 9am to 5pm or 10am to 6pm depending upon operational needs Monday through Friday with occasional before/after hours and infrequent weekend work required
Desired Qualifications
- Apple/Mac knowledge a plus
- Familiarity with Kaseya is a plus
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