Technical Support IT Engineer - Dublin - MSP Microsoft Engineer
$32,000–$38,000 year
On-siteDublin, Leinster, Ireland
Job Summary
Act as the first point of contact for technical support via phone, email, and ticketing system, logging and updating tickets with accurate detail. Provide frontline support for desktops, laptops, printers, and mobile devices, including password resets, account administration, and software installations. Troubleshoot basic networking issues such as IP addressing, DNS, and DHCP, while assisting with Microsoft 365 and common business applications. Escalate complex issues to Level 2 engineers with clear documentation and support onboarding and setup of equipment for new users. Work within a collaborative helpdesk team in a Dublin 12 MSP environment, following procedures and working to SLA.
Required Qualifications
- 6–12 months+ experience in an IT Support or Helpdesk role
- Must have experience working in an Irish MSP or Microsoft Partner
- Microsoft 365 administration and Active Directory experience is required
- Strong knowledge of Microsoft Windows and Microsoft 365
- Basic networking understanding (IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to follow procedures, log issues and work to SLA
- Must be based in Ireland and have a valid visa to work legally to work in Ireland
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