Technical Support I-1
HybridGeorge Town, Penang, Malaysia
Job Summary
Address and resolve technical inquiries for customers via email, phone, or chat. Document interactions in CRM systems and escalate unresolved or complex issues to senior team members or specialized departments. Learn and adapt to new technologies, products, and platforms to effectively assist customers. Provide feedback on recurring customer issues to support team leaders in process improvement initiatives. Maintain a high level of professionalism in all customer interactions. This role requires foundational technical knowledge and excellent communication skills to ensure satisfaction and build strong client relationships. Travel requirements are up to 10% with a hybrid work arrangement.
Required Qualifications
- High School Diploma or equivalent vocational qualification / experience
- Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations
- Basic understanding of hardware and software troubleshooting
- Strong communication and active listening skills
- Time management and organizational skills to handle multiple tasks simultaneously
- Enthusiastic and proactive approach to learning new skills and technologies
- Up to 10% travel
- Hybrid work arrangement
- Adaptable hours
Desired Qualifications
- Some work experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.