Technical Support
RemoteEgypt
Job Summary
Support GeoSoftware's Middle East team by delivering training and mentoring to customers, ensuring they maximize value from Jason, HampsonRussell, VelPro, and InsightEarth tools. Manage professional services engagements with Business Managers and the Regional Technical Manager, performing peer reviews, tracking timesheets, and securing reservoir characterization product delivery. Collaborate with R&D to develop new workflows, provide active feedback on software issues, and liaise between customers and product development to align requests. Assist in designing regional training programs and support sales activities by developing technical presentations and software evaluations. Maintain awareness of QI and AI/ML technologies while working with diverse international teams.
Required Qualifications
- Bachelor's degree or higher in Geophysics, Geology, Geoscience, or a related field
- 7+ years of experience in a customer-facing role, preferably within the Oil & Gas industry
- Strong understanding of geoscience workflows and software applications
- Experience with GeoSoftware or similar geoscience software tools
- Extensive experience instructing training courses and technical support
- Extensive experience using one or more of the GeoSoftware family of products (Jason, HampsonRussell, PowerLog or InsightEarth)
- Well versed with MS Office Products (Word, Excel, PowerPoint)
- Understanding of licensing software and the usage of Windows / Linux
- Fluency in English (written and spoken)
- Proficiency in Arabic
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