Technical Support
On-siteJaipur, Rajasthan, India
Job Summary
Implement, administer, and support cloud infrastructure solutions including virtual machines, cloud services, SSL certificates, and endpoint management. Design and manage Virtual Network Manager configurations while demonstrating expertise in Cloud-Native Application Protection Platforms for security visibility and vulnerability management. Manage Data Loss Prevention policies and deliver prompt remote support using the Jira Service Manager ticketing system. Collaborate with Application Development teams to implement consistent environments, proactively identify recurring issues, and perform root cause analysis. Mentor junior staff, contribute to internal IT documentation, and provide support coverage during non-business hours as required.
Required Qualifications
- 5+ years' experience working with Cloud technologies (Microsoft)
- Prior IT help desk or similar cloud support experience
- Practical experience implementing and operating CNAAPP capabilities
- Hands-on knowledge of Networking (VPN, firewalls, switching, load balancers, Gateways, DNS, IP, CDN)
- Experience supporting both Windows and Mac software environments
- Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.)
- Experience with Active Directory / Office365 / Azure AD /Entra management
- Ability to troubleshoot and resolve issues related to Azure environments
- Exceptional verbal and written communication skills
Desired Qualifications
- Hands-on knowledge of network security and compliance is preferred (encryption, security audit)
- Experience with virtualization solutions including Microsoft Hyper-V or VMware vSphere/vCenter
- Desire to learn about other cloud environments (AWS, GCP, OCS)
- A Master's or Bachelor's degree in Computer Science, or an equivalent qualification
- Technical desired certification (eg- O365 Expert, Network+, MCSA, GISF)
- Experience automating common administration tasks with PowerShell
- Experience with Microsoft E3/E5 capabilities
- Experience with Azure DevOps
- Knowledge of ITIL service management principles
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