Technical Support Executive
On-siteMumbai, Maharashtra, India
Job Summary
Diagnose customer issues and troubleshoot software, hardware, networking, and server problems via phone, email, and chat. Log, track, and manage support tickets using CRM tools while guiding users through product setup and configuration. Coordinate with internal teams to resolve complex queries, maintain documentation of interactions, and follow escalation procedures. Monitor open requests to ensure timely resolution and contribute to knowledge base articles. Handle multiple tasks under pressure while meeting KPIs for response and closure times. Join our Support team in Andheri West, Mumbai, offering full-time hours from 11:00 AM to 8:00 PM.
Required Qualifications
- Bachelor's degree in Computer Science, IT, Engineering, or a related field
- 1–3 years of experience in technical support, helpdesk, or customer service
- Strong troubleshooting and problem-solving skills
- Good communication skills (verbal and written)
- Ability to handle multiple tasks and work under pressure
- Comfortable with learning new software and technologies
- Familiarity with CRM and ticketing systems
- Technical troubleshooting
- Customer communication and empathy
- Ticket management
- Problem analysis and resolution
- System / network basics
- Windows & Linux fundamentals
- Product configuration support
- MS Office proficiency
Desired Qualifications
- 1–3 Years (Preferred)
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