Technical Support Executive
$64,116–$75,000 year
On-site · Princeton, New Jersey, United States
Job Summary
Technical Support Executive at Dow Jones will provide technical assistance and customer service for Dow Jones destination and integration products, act as liaison during installation/implementation, develop support documentation, and collaborate with global technical teams. Responsibilities include following troubleshooting steps, logging interactions in CRM (Salesforce a plus), resolving complex issues, escalating to product management/development when needed, and supporting on-call/weekend duties. The role requires strong communication, network troubleshooting knowledge, experience with web/mobile apps, XML/relational databases, and the ability to adapt to a changing work environment. Based in the New Jersey office with a focus on delivering high-quality support to enterprise customers and internal stakeholders.
Required Qualifications
- Minimum 3 years Customer Service / Technical Support experience in a call center environment (preferred)
- Experience supporting web and mobile applications
- Experience with XML and Relational Databases (desired)
- Ability to follow documented troubleshooting steps and log interactions into CRM
- Knowledge of networking or communication protocol including HTTP, FTP, and other common protocols
- Excellent verbal and written communication skills
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