Technical Support Engineering Manager
$140,000–$185,000 year
On-site · San Mateo, California, United States
Job Summary
Lead and grow Verkada’s Technical Support Engineering team. Responsibilities include providing training, coaching, and feedback to ensure engineers master the Verkada portfolio; hiring, mentoring, and developing a bench of networking, systems, and security experts delivering high-touch customer service; defining and tracking performance metrics and processes for continuous improvement; serving as the authoritative voice for customers in interactions with the Support organization; and partnering with Engineering and Product to translate frontline signals into product improvements. The role requires on-site presence at the San Mateo, CA office, five days a week. Ideal candidates bring 2+ years of people leadership in a technical or customer-facing engineering function, 5+ years of technical experience, and a Bachelor’s or Master’s degree in a technical discipline, with strong communication and customer service skills.
Required Qualifications
- 2+ years of people leadership experience in a technical support or customer-facing engineering function
- 5+ years of professional experience in a technical role
- Bachelor's or Master's degree in a technical discipline
- Ability to communicate complex technical matters clearly, both orally and in writing
- Excellent customer service skills
- Ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
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