Technical Support Engineering
HybridBengaluru, Karnataka, India
Job Summary
Serve as the primary subject matter expert delivering deep technical guidance and authoritative support to customers on Kubernetes and cloud infrastructure. Collaborate closely with clients to troubleshoot and resolve complex issues, owning problems from intake through resolution to minimize downtime. Document findings by contributing to internal knowledge bases, creating technical guides, and outlining best practices for both customers and internal teams. Provide mentorship to junior members while participating in an on-call rotation to deliver critical after-hours assistance. Conduct interviews and background checks as part of the hiring process, noting that visa sponsorship is not provided.
Required Qualifications
- 3+ years of hands-on experience in Kubernetes administration and troubleshooting, including cluster management, networking, and storage
- Strong Linux/Unix fundamentals and experience working in distributed, containerized environments
- Experience with at least one major public cloud provider (AWS, Azure, GCP)
- Experience supporting customers in a SaaS or cloud-native environment
- Exceptional problem-solving abilities and a passion for diagnosing and resolving complex technical issues
- Strong written and verbal communication skills to interact with technical and non-technical stakeholders
- A collaborative mindset, with the ability to drive cross-functional projects and align teams
- Excellent English to support global customers
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
Desired Qualifications
- CKA or CKAD Certification
- Terraform Certification
- Cloud Architect Certification
- Other languages
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