Technical Support Engineer
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments. Guide customers in applying chemical testing methods, sample preparation, and result interpretation while diagnosing instrument and software issues. Conduct commissioning, preventive maintenance, and repairs of HACH instrumentation. Deliver technical training to customers and internal teams on water analysis methods and monitoring systems. Support Sales and Marketing activities including product trials, demonstrations, and exhibitions. Collaborate with global technical teams to resolve complex challenges and provide feedback for product improvement. Own a car with a valid license and be willing to travel locally or regionally as required.
Required Qualifications
- Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field
- Basic knowledge of chemistry principles and laboratory testing practices
- Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry
- Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients)
- 2–5 years of experience in technical support, instrumentation, or chemical testing (water/wastewater preferred)
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication skills, with the ability to deliver effective technical guidance and training
- Customer service orientation with patience and empathy
- Collaborative mindset to support Sales, Marketing, and Service teams
- Proficiency in English
- Owns a car and possesses a valid driving license
- Willingness to travel locally/regionally when required
Desired Qualifications
- Additional languages
- Continuous learning attitude and adaptability to new technologies
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