Technical Support Engineer, Trilogy
RemoteIndia
IndiaRemoteFull TimeSenior LevelBachelors DegreeSmall
Full TimeSenior LevelBachelors DegreeSmall
Job Summary
Resolve complex customer problems that AI bots cannot address by asking insightful questions to identify root causes. Generate solutions using product knowledge and internal knowledge bases while taking ownership of all support incidents. Spend 25% of your time learning about new products, features, and solutions to continuously improve work quality through feedback and coaching. Communicate confidently with tech-savvy customers in fluent English, avoiding simple ticket resets and solo work without live interaction.
Required Qualifications
- Ability to communicate confidently with tech-savvy customers in fluent English
- Experience troubleshooting and solving technical problems
- Customer advocacy, empathy, and keen attention to detail
Desired Qualifications
- Experience in a technical support role covering enterprise software products
- Bachelors degree in an IT-related field
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