Technical Support Engineer
RemotePhilippines
PhilippinesRemoteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Conduct Level 1 technical support for backup product customers via chats, phones, and tickets while maintaining a professional, customer-first attitude. Troubleshoot Linux/UNIX and Windows systems, including OS boot diagnostics, server administration, Active Directory, and network stack issues using CLI commands. Analyze system logs, configure firewall rules, and manage backup/recovery concepts to meet internal KPI targets. Work onsite in a rotating schedule within TaskUs's Las Pinas location, applying proven IT market experience to keep client businesses running securely.
Required Qualifications
- 2+ years of experience in the related field
- Working knowledge of major OS - Linux/UNIX systems and Windows OS & macOS
- Working knowledge of virtualization technologies - VMware and Hyper-V
- Familiarity/exposure with BIOS/UEFI and system boot diagnostics
- Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
- Windows server and workstation hardware troubleshooting
- Windows Server Core management & Administration skills (roles and features, disk management)
- Active Directory permissions (ACLs) & Group Policy
- Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
- Understanding of file systems (NTFS, FAT, ext4), permissions
- Familiar with Backup & recovery concepts
- Basic knowledge of MS Exchange Server, MS SQL queries
- Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc)
- Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
- Excellent written and verbal communication skills
- 100% Onsite
- Shifting/Rotating Schedule
Desired Qualifications
- Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Azure Administrator, Red Hat Linux, VMware VCP, AWS Certified Solutions Architect
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.