Technical Support Engineer
On-siteGreensboro, North Carolina, United States
Job Summary
Provide specialized technical assistance to dealers and stakeholders to facilitate resolution of complex product technical concerns and workshop tools. Conduct root cause analysis for product quality issues, define containment actions, and follow up on solution effectiveness. Visit markets and customers to support reported technical problems, offering onsite training for customer support personnel. Utilize data acquisition and analysis tools to diagnose truck issues, requiring expert knowledge of Class 8 truck powertrain, chassis, and electrical systems. This role involves six to eight years of relevant experience in technical support engineering.
Required Qualifications
- 8 years or more relevant experience as Technical Support Engineer
- Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues
- Expert level knowledge necessary in the design and development of The Company's Class8 truck powertrain, chassis, and electrical/electronic systems
- in-depth knowledge of truck troubleshooting & repair
- NA workshop service practices
- Must be available for onsite work in Greensboro, NC or Hagerstown, MD
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.