Technical Support Engineer - SA (P)
Hybrid · Johannesburg, Gauteng, South Africa
Job Summary
The Customer Support Engineer I provides technical support focusing on customer success by troubleshooting technical issues related to Nintex’s products. Responsibilities include interacting with customers through CRM, phone, or chat; ensuring adherence to Service Level Agreements; and maintaining a knowledge base for internal and external use. Candidates should possess technical skills including experience with Microsoft technologies, web development, infrastructure planning, and SQL. The role emphasizes customer engagement, ensuring customers clearly understand solutions offered.
Required Qualifications
- Technical support experience
- Customer engagement skills
- Knowledge of Nintex products and services
Desired Qualifications
- Microsoft certification in cloud technologies
- Experience in administration of Microsoft SharePoint
- Demonstrable experience in HTML, CSS, REST, JAVA, .NET
- Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)
- Experience in planning or setting up infrastructure - Active Directory, load balancing and packet capture analysis
- Experience with Salesforce as a user, power user, or administrator
- Prior experience supporting applications that integrate with Salesforce
- SQL developer experience - understand stored procedures, database design
- Experience with network diagnostics and troubleshooting
Additional Requirements
- Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.
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