Technical Support Engineer (NYC)
$110,000–$140,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Provide technical support and solutions to clients, ensuring optimal use of the API platform. Collaborate with engineering teams to troubleshoot and resolve complex technical issues, while developing and maintaining technical documentation and user guides. Analyze customer feedback and usage data to improve product functionality, assist in feature deployments, and conduct training sessions. Act as a liaison between customers and the development team, advocating for client needs. This role requires 3–8 years of experience in TypeScript, NodeJS, React, and PostgreSQL, with a focus on HR, ATS, or Payroll integrations. Join a venture-backed global provider of unified API solutions specializing in seamless enterprise connections.
Required Qualifications
- 3–8 years of experience in a technical support or engineering role
- Proficient in TypeScript, NodeJS, and React for effective troubleshooting and solutions
- Strong knowledge of PostgreSQL and REST API integrations
- Excellent problem-solving skills and the ability to work in a fast-paced environment
Desired Qualifications
- Experience in a B2B software development environment
- Familiarity with HR, ATS, or Payroll systems is a plus
- Previous experience in a customer-facing technical role
- Experience with Langchain or similar technologies is highly desirable
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