Technical Support Engineer
$40,000–$55,000 year
On-siteRonchi dei Legionari, Friuli Venezia Giulia, Italy
Job Summary
Provide Tier 1 and 2 technical support to customers, service partners, and internal teams via phone, email, or on-site visits. Manage open support cases to ensure timely resolution of technical issues related to chilled water, heat pump systems, and refrigeration circuits. Collaborate with internal teams to escalate complex problems, document support activities, and prepare comprehensive commissioning reports. Deliver remote and on-site training, assist in warranty claim processing, and contribute to quality and R&D feedback loops. Mentor field service engineers and maintain technical libraries and training materials. Carry out service and commissioning work on site, travel domestically and internationally as required, and comply with all safety systems.
Required Qualifications
- Minimum 5 years of experience in service, maintenance or technical support roles related to chilled water and heat pump systems
- Strong knowledge of refrigeration circuits, components, principles and controls
- Proven ability to troubleshoot technical issues in a logical and structured way
- Good understanding of service processes, commissioning activities and customer support
- Ability to work calmly and professionally under pressure
- Strong customer orientation and focus on customer satisfaction
- Ability to work in a fast-paced, mission-critical service environment
- Ability to learn and understand new technologies and technical information quickly
- Strong attention to safety and safe working practices
- Technical qualification at advanced or diploma level
- Patentino Frigorista – Category 1
- Fluent Italian, both written and spoken
- Fluent English, both written and spoken
- Good knowledge of IT tools and Microsoft Office 365 applications
- Be available to travel domestically and internationally as required by the business
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