Technical Support Engineer (m/w/d)

Support & Troubleshooting: Provide First- and Second-Level support for backup, mail server, email archiving, and security solutions, including remote monitoring and management. Analyze technical problems and resolve them via email, remote desktop, and phone. Conduct software installations and deliver training webinars for internal and external users. Create and translate articles for the knowledge base while gathering product feedback for development teams. Assist with internal network environment and IT infrastructure administration. Act as the central contact for technical inquiries regarding Windows-based infrastructure software for sales partners. Full-time role requiring native German and business English, with a preference for candidates holding an IT background or equivalent experience.