Technical Support Engineer
Remote · Portugal
PortugalRemoteFull TimeMid LevelBachelors DegreeUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Job Summary
Provide diagnosis and resolution of technical issues for internal teams and customers; investigate, troubleshoot, and communicate with users to guide issue resolution; contribute to documentation and knowledge bases; collaborate with engineering and product teams to address complex issues; participate in an on-call rotation to support service continuity; work in an international and collaborative environment; Vidispine emphasizes ethical recruitment and fraud-protection practices.
Required Qualifications
- Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
- Experience with Linux and/or Windows system administration
- Experience with databases (e.g., SQL, PostgreSQL)
- Exposure to APIs (e.g., REST) and troubleshooting integrations
- Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
- Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
- Experience with version control systems (e.g., Git)
- Exposure to cloud environments (e.g., AWS) is beneficial
- Clear communication and ability to explain technical topics to different audiences
- Problem-solving skills and attention to detail
- Ability to manage tasks and priorities in a structured way
- Experience working independently and collaboratively within a team
- Adaptability and willingness to learn in a dynamic environment
- Eligibility to work in the country of residence is required
Additional Requirements
- Eligibility to work in the country of residence is required
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