Technical Support Engineer - Level 3
HybridMarkham, Ontario, Canada
Job Summary
Conduct advanced operational support for enterprise x86 infrastructure, private cloud services, and operational platforms within managed and customer environments. Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations by performing root cause analysis and implementing corrective and preventative actions. Support configuration, patching, upgrades, migrations, and decommissioning while maintaining platform availability, security, and resilience. Act as a technical escalation point for support and operational teams, collaborating with networking, storage, backup, and security groups. Participate in major incidents, service transitions, onboarding, and technical projects while driving automation and continual service improvement. This role involves 10% travel and requires experience with Windows Server, VMware, Nutanix, Cohesity, and ITIL processes.
Required Qualifications
- Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments
- Advanced Windows Server and VMware administration and troubleshooting skills
- Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies
- Experience with PowerShell, scripting, automation, and operational tooling
- Knowledge of High Availability, Disaster Recovery, and business continuity practices
- Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes
- 10% travel
Desired Qualifications
- Automation and scripting experience
- Knowledge of scalable and highly available architectures
- Experience with monitoring, observability, and event management platforms
- Vendor certifications
- Bachelor's degree or equivalent experience preferred
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