Technical Support Engineer L2
$62,400–$62,400 year
HybridNairobi, Nairobi County, Kenya
EXPIREDNairobi, Nairobi County, KenyaHybridFull Time$62,400–$62,400 yearBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Identify and diagnose incidents using approved tools to investigate root causes and implement resolutions. Maintain support processes, execute scheduled maintenance tasks, and monitor service delivery against SLAs. Prioritize incidents, collaborate with users, vendors, and client IT teams to expedite diagnosis, and ensure proper documentation and closure. Track and correct CI-related information while providing continuous feedback to stakeholders.
Required Qualifications
- 2 years relevant working experience in a technical support role
- Developing knowledge of technical documentation
- Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, Mikrotik, Microsoft, Meraki, Sophos, Fortinet etc.
- Bachelor's degree or equivalent in Information Technology or Computing or related field
- Professional level certification in different Networking technologies such as Cisco, Microsoft, Fortigate, Sophos
Desired Qualifications
- Customer service orientated and pro-active thinking
- Problem solver who is highly driven and self-organized
- Good attention to detail
- Good analytical and logical thinking
- Excellent spoken and written communication skills
- Team player with the ability to work well with others and in group with colleagues and stakeholders
- Soft skills – customer service, communication skill
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