Technical Support Engineer (L2/ L3)
RemoteIndia
IndiaRemoteFull TimeMedium
Full TimeMedium
Job Summary
Troubleshoot and resolve complex software issues for top global customers by reproducing problems in replicated environments. Deliver root cause analysis and address performance questions across cloud and on-premise deployments. Collaborate with engineering to provide solutions during testing, deployment, and software upgrades. Manage critical escalations while serving as the customer advocate for timely resolution. Document findings and contribute to internal team resources. Participate in new product development and customer training activities.
Required Qualifications
- At least seven years of relevant experience in the enterprise software industry
- Strong background in scripting or programming languages
- Working knowledge of Cloud-based and On-premise environments
- Expert working knowledge in Linux/Unix and networking (TCP/IP)
- Proficiency in communication and presentation, both written and verbal (in English)
- Strong technical background with excellent problem-solving and multi-tasking skills
- High availability and commitment to customers
- Any offer of employment at Redis is contingent upon the successful completion of a background check
Desired Qualifications
- Bachelor of Science in Computer Science or Information Systems
- Experience with NoSQL databases (especially Redis)
- Experience working with container orchestration environments, such as Kubernetes
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