Technical Support Engineer Intern (fix term contract)
Hybrid · Maidenhead, England, United Kingdom
Job Summary
Technical Support Engineer Intern responsible for hands-on troubleshooting across Exabeam’s on-premise and cloud-native security platforms, owning support cases from intake to resolution, analyzing logs and configurations to identify root causes, communicating clearly with customers, escalating to senior engineers when needed, and contributing to internal knowledge bases. Hybrid role based in Maidenhead, UK, with a mix of remote work and onsite collaboration at the Maidenhead area office. The position emphasizes learning across on-premise and cloud-native architectures, structured problem-solving, and effective customer communication.
Required Qualifications
- Technical Support Engineer Intern
- on-premise and cloud-native security platforms
- log analysis
- Linux or Windows fundamentals
- networking basics
- strong written and verbal communication
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