Technical Support Engineer II (Eastwood) | Onsite
On-siteQuezon City, Metro Manila, Philippines
Quezon City, Metro Manila, PhilippinesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Monitor and triage incoming support cases via a shared queue, prioritizing quick-win issues to meet response and resolution SLAs. Identify and escalate Severity 1 cases, then maintain backlogs with structured documentation while participating in weekend/on-call rotations. Troubleshoot Linux systems, networking, virtualization, and cloud environments by reproducing customer issues in labs to provide findings for R&D. This role requires prior enterprise customer experience supporting global clients and vendors like Cisco or Palo Alto, along with 4-5 years of Linux knowledge and stakeholder management.
Required Qualifications
- Prior Enterprise Customer experience (supporting global clients or customers, not internal users)
- Prior direct experience working for vendors and supporting paying customers
- Proven experience, hands-on with the networking devices (basic), security devices, and a good grasp of the Linux Operating system
- A minimum of 4 to 5 years of knowledge/prior experience in Linux Operating System
- Global support experience working with internal and external stakeholders
- Excellent communication skills
- Stake holder management experience
Desired Qualifications
- Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python
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