Technical Support Engineer | Hybrid (Ortigas), Midshift
HybridPasig City, Metro Manila, Philippines
Job Summary
Technical Support Engineer responsible for managing Level 1-2 incidents and service tickets, configuring and troubleshooting MacOS and Windows hardware/software, administering VoIP systems, monitoring system performance, collaborating with cross-functional teams to design and optimize IT infrastructure, participating in leadership development through training and mentorship, assisting with cybersecurity tasks and basic network administration, and documenting configurations and incident resolutions to improve knowledge bases and efficiency. The role supports hybrid work arrangements (onsite in Pasig, Philippines, with remote components) and targets ongoing professional growth toward leadership within a global IT environment.
Required Qualifications
- Minimum 5 years of experience in IT support and systems engineering
- Proficiency in both MacOS and Windows operating systems
- Hands-on experience with VoIP systems and enterprise applications
- Solid understanding of hardware and software troubleshooting
- Knowledge of cybersecurity principles and practices
- Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP)
- Strong problem-solving skills and ability to work under pressure
- Excellent communication skills and willingness to grow into a leadership role
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