Technical Support Engineer
Remote
RemoteFull TimeMid LevelNot SpecifiedTECHStartup
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Startup
Industry
TECH
Job Summary
Join HiddenLayer's Technical Support Engineering team to provide hands-on technical support for customers using the AISec Platform. Responsibilities include troubleshooting complex issues, collaborating with engineering teams, and improving support processes. Key skills include strong troubleshooting capabilities, Python proficiency, and cloud environment experience.
Required Qualifications
- 3+ years in a Technical Support Engineering or similar hands-on technical role
- Strong troubleshooting skills across APIs, systems, and integrations
- Experience debugging issues using logs, scripting, and reproducible test cases
- Proficiency in Python
- Working knowledge of developer and infrastructure tools such as GitHub, Docker, and Kubernetes
- Experience troubleshooting issues in cloud environments
- Experience debugging authentication and integration issues
- Experience investigating email delivery and notification issues
- Ability to analyze application and system logs
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