Technical Support Engineer
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Provide remote and on-site technical support for HACH analyzers, sensors, and laboratory instruments. Guide customers in applying chemical testing methods from the Water Analysis Handbook while assisting with sample preparation, reagent handling, calibration, and result interpretation. Diagnose and resolve technical issues related to instruments, software, and testing applications, then conduct commissioning, preventive maintenance, and repairs. Deliver technical training to customers and internal teams on water analysis methods and monitoring systems. Support Sales and Marketing activities including product trials, demonstrations, and exhibitions. Collaborate with global technical teams to resolve complex challenges and provide feedback on product improvements. Own a car and possess a valid driving license, with willingness to travel locally or regionally.
Required Qualifications
- Bachelor's degree in Chemistry, Chemical Engineering, Environmental Science, Instrumentation, or related field
- Basic knowledge of chemistry principles and laboratory testing practices
- Familiarity with analytical techniques such as titration, colorimetry, and spectrophotometry
- Understanding of sensing technologies for monitoring water quality parameters (e.g., pH, DO, turbidity, nutrients)
- 2–5 years of experience in technical support, instrumentation, or chemical testing
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication skills, with the ability to deliver effective technical guidance and training
- Customer service orientation with patience and empathy
- Collaborative mindset to support Sales, Marketing, and Service teams
- Proficiency in English
- Owns a car and possesses a valid driving license
- Willingness to travel locally/regionally when required
Desired Qualifications
- Water/wastewater preferred
- Additional languages are an advantage
- Continuous learning attitude and adaptability to new technologies
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