Technical Support Engineer (French-speaking)
Remote · United Kingdom
Job Summary
Technical Support Engineer (EMEA, French-speaking) to provide high-quality support for European customers, owning end-to-end ticket resolution across web technologies, APIs, SDK integrations, and platform configuration. Collaborate with the Professional Services team on customer implementations, troubleshoot issues with customer developers, IT teams, and data engineers, use Postman to diagnose API behavior, work on JavaScript/HTML/CSS frontend issues, document fixes and known issues for the wider teams, and coordinate hand-off with US and India support. Must be fluent in French and English, UK-based, and able to overlap with US hours; a startup environment experience and SaaS familiarity are preferred.
Required Qualifications
- 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)
- Strong working knowledge of JavaScript, HTML, CSS, and APIs
- Comfortable using Postman or similar tools to troubleshoot API behavior
- Experience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparable
- Fluent in French (professional, customer-facing level) and English
- UK-based with the right to work in the UK
- Flexibility to overlap with US business hours regularly, including evenings
- Comfortable working independently in a startup environment with limited playbooks
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