Technical Support Engineer (For Pooling)
$31,200–$31,200 year
On-siteLas Pinas, Central Luzon, Republic of the Philippines
Las Pinas, Central Luzon, Republic of the PhilippinesOn-siteFull Time$31,200–$31,200 yearEnterprise
Full TimeEnterprise
Job Summary
Conduct Level 1 technical support via chats, phones, and tickets, resolving OS, virtualization, and network stack issues using Linux commands, Windows Server management, and CLI tools. Maintain customer delight by meeting internal KPI targets while troubleshooting BIOS/UEFI, system logs, Active Directory, and storage configurations. Work full-time onsite in a rotational schedule at TaskUs in Las Pinas.
Required Qualifications
- Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS
- Virtualization technologies - VMware and Hyper-V
- Experience with BIOS/UEFI troubleshooting and system boot diagnostics
- Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
- Windows server and workstation hardware troubleshooting
- Windows Server Core management & Administration skills (roles and features, disk management)
- Active Directory permissions (ACLs) & Group Policy
- Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts
- Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies
- Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands
- Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc)
- Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss
- Excellent written and verbal communication skills
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course
- Full-time Onsite
- Rotational
Desired Qualifications
- Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Microsoft Certified Azure Administrator, Red Hat Linux, VMware VCP, AWS Certified Solutions Architect
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