Technical Support Engineer, Emerging Tech Services
$59,800–$59,800 year
On-siteBoston, Massachusetts, United States
Job Summary
Develop metrics, tools, and procedures to monitor system performance for Amazon's distributed network across North America and Europe, while proactively detecting and resolving issues with advanced robotics systems. Implement preventive measures to maximize system performance and maintain network reliability. Requires strong problem-solving and analytical skills, independent work capability, and experience with networking and IT. Schedule includes working 10 hours daily from 3 PM to 1 AM EST, Wednesday through Saturday, four days a week. This role supports the Emerging Tech Services team within Amazon Robotics.
Required Qualifications
- BS in Engineering, Computer Science, or a related field
- experience in technical customer support
- knowledge of relational database management systems
- Strong problem-solving and analytical skills
- the ability to work independently
- experience with networking and IT
- working on a flexible schedule from 3 PM to 1 AM EST, Wednesday through Saturday, for 10 hours a day and 4 days a week
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