Technical Support Engineer
$80,000–$90,000 year
On-siteMinneapolis, Minnesota, United States
Minneapolis, Minnesota, United StatesOn-siteFull Time$80,000–$90,000 yearMedium
Full TimeMedium
Job Summary
Provide technical support for motor, generator, control, and related WEG products while creating and processing warranty claims. Resolve service requests effectively by analyzing field data, recommending corrective action, and writing service reports. Coordinate inspection, analysis, and disposition of returned equipment, parts, and material. Act as a liaison between sales, customers, and the factory to deliver training and technical assistance. Maintain strong customer relationships through direct interfacing with engineering, commercial, and quality teams.
Required Qualifications
- B.S. degree in Electrical, Industrial, or Mechanical Engineering
- Demonstrated sense of urgency to affect timely response and resolution to customer requests
- Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers
- Demonstrated project management skills, including direction of technical and non-technical staff and customers
- Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time
- Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence
- Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project
- Physical ability to travel freely within manufacturing and office facilities
- Physical ability to climb stairs and move over, around, and about shop machinery and in-process apparatus in a safe manner
- Physical ability to climb a ladder, use scaffolding or catwalks to service machinery
- Ability and willingness to wear fall protection equipment
- Physical ability to lift and carry 25 pounds
- Physical ability to travel via public, commercial or personal transportation
- Must possess an insurable driver's license
- Must possess a valid Passport or be able to obtain a Passport
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