Technical Support Engineer
On-site · Stockport, England, United Kingdom
Job Summary
Technical Support Engineer within Dematic's Response Coordination Centre (RCC) delivers high-quality customer support for Dematic’s logistics and automation systems. Responsibilities include providing support for bespoke applications via telephone and email, maintaining excellent communication with customers and internal stakeholders, making application-sensitive decisions to mitigate disruptions, proactively monitoring large-scale business-critical systems, and ensuring accuracy after risk assessment on live customer applications. The role requires an inquisitive mindset with some travel to customer sites, familiarity with incident management tools, and a flexible shift pattern including nights and weekends. The position emphasizes customer-facing service, teamwork, and continual technical development within a global company offering international opportunities.
Required Qualifications
- Excellent verbal and written communication skills
- Ability to multi-task within a fast-paced and highly structured environment
- Experience in supporting bespoke applications via telephone and email
- Familiarity with incident management and reporting tools
- Customer-facing role experience
- Willingness to travel to customer sites
- Strong teamwork and alignment with team goals
- Strong problem-solving and logical thinking from an engineering background (software engineering or computing) is beneficial
- Flexible approach to shifts including nights and weekends
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