Technical Support Engineer
On-site · Stockport, England, United Kingdom
Job Summary
Technical Support Engineer role within Dematic’s Response Coordination Centre (RCC): provide support for bespoke applications via phone and email, communicate effectively with customers and stakeholders, monitor large-scale systems, and make risk-aware decisions to mitigate service disruption. The position requires flexibility to travel to customer sites and work shifts including nights and weekends, with an emphasis on customer-facing, technically grounded problem solving and collaboration within a global team. Dematic emphasizes career development, international opportunities, and a culture of Integrity, Collaboration, Courage, and Excellence. The role is part of a global operation delivering high-quality support for logistics and automation systems, with a strong focus on technical troubleshooting, incident management, and customer service.
Required Qualifications
- Maintaining excellent communication with customers, stakeholders and internally within DAI
- Providing support for bespoke applications via telephone and email
- Being able to make application-sensitive decisions to mitigate potential disruption to service
- Proactively monitoring large scale business-critical systems
- Familiarity with incident management and reporting tools
- Ability to travel to customer sites
- Flexible approach to working shifts including nights and weekends
- Team player with a focus on meeting team goals
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