Technical Support Engineer - CiraSync On-Premise
$33,600–$33,600 year
RemoteRomania
Job Summary
Own on-premises support tickets end to end, from intake through resolution and follow-up. Diagnose sync, permission, mail flow, and connectivity issues in customer Exchange, Active Directory, and Windows Server environments via email, phone, Zoom, and Teams. Analyze application logs, Windows event logs, and PowerShell output to isolate root causes, then reproduce issues in an internal lab before escalating to engineering with structured evidence. Support customer upgrades, migrations, and environment health checks while writing and maintaining knowledge base articles to document expertise. Work fully remote in an 8-hour day, Monday through Friday, aligned to US business hours.
Required Qualifications
- 3+ years as an IT Administrator or Systems Administrator in a Windows Server environment
- Hands-on on-premises Exchange Server administration (2013 / 2016 / 2019 / SE): mailbox and public folder management, permissions, mail flow, Exchange Management Shell
- Hands-on on-premises Active Directory: organizational units, security and distribution groups, delegated permissions, user attributes, Group Policy
- On-premises networking troubleshooting: DNS, firewalls and proxies, TLS certificates, ports and service accounts, connectivity testing
- Windows Server administration, including services, IIS basics, and log file analysis
- Comfortable working in PowerShell
- Fluent spoken and written English, with the confidence to lead a call with an enterprise IT administrator
- Able to explain technical findings clearly to both hands-on admins and non-technical stakeholders
- Fully remote, work from home
- 8-hour workday, Monday through Friday, aligned to US business hours across US time zones; your exact shift will be set after the training period
- A quiet, dedicated work area suitable for customer calls and video meetings
- Reliable high-speed internet connection (wired preferred; recommended minimum 50 Mbps down / 10 Mbps up)
- Quality headset and webcam for customer-facing calls
- Structured onboarding and training on CiraSync On-Premises before shift assignment and independent ticket ownership
- Exclusive engagement. Secondary employment or contract work ("moonlighting") is not permitted.
- Endpoint protection. Company-managed endpoint protection software must be installed and remain active on the computer used for work.
- Background screening. A personal background check is required prior to start.
- Assessments. Candidates complete a Predictive Index behavioral and cognitive assessment and a live technical screening.
Desired Qualifications
- Exchange Online and Microsoft 365 administration
- Entra ID (Azure AD), hybrid Exchange, Entra Connect / Azure AD Connect
- SQL Server fundamentals
- Prior B2B technical support experience with a ticketing system (Salesforce, Zendesk, or similar)
- Experience writing customer-facing documentation or knowledge base content
- Relevant Microsoft certifications
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