Technical Support Engineer
On-siteSerilingampalle, Telangana, India
Job Summary
Troubleshoot and solve customer technical issues via Zendesk and Dialpad, resolving escalated problems and installing CORRIDOR software updates. Refresh Customer Test Environments using SQL queries for data analysis and issue resolution, while collaborating with peers to provide clear guidance to clients. Maintain operational processes by documenting bugs, gathering information, and contributing to the knowledgebase. Adhere to SLAs and timelines, with availability for on-call support after hours and weekends. Bachelor's degree preferred or Associate's degree with five years experience, alongside proficiency in Windows Server administration, Microsoft IIS management, and teaching software use.
Required Qualifications
- Associate's degree with 5 years experience
- Proficient in SQL for data analysis and issue resolution
- Knowledge of Windows Server administration and troubleshooting
- Skilled in managing Microsoft IIS for web services
- Comfortable teaching software use to others
- Independent and productive in office or remote settings
- Available for on-call support after hours and weekends
Desired Qualifications
- Bachelor's degree preferred
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