Technical Support Engineer
On-siteCharleston, South Carolina, United States
Job Summary
Provide hands-on technical assistance for Dell, Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications. Deliver end-user support across devices, applications, and conference room technology while collaborating with external vendors to resolve escalated issues. Manage management platforms including Jamf and PrinterLogic, create knowledge base articles, and analyze ServiceNow data to identify trends. Architect, engineer, and maintain device policies through Jamf and PrinterLogic, conducting software testing and compatibility validation. Contribute to project-based initiatives involving new technology deployments and assist in planning companywide events. Serve on a 24x7x365 executive support rotation with an on-call week every fourteen weeks.
Required Qualifications
- High School degree, Associates Degree or equivalent work experience
- Minimum three (3) years in an IT Support or related technical role
- Proficiency in managing iOS and Android devices using Intune
- Experience with printer management, configuration, and troubleshooting
- Strong understanding of IT principles, best practices, and processes within an ITIL framework
- Demonstrated strong written and verbal communication skills
- Demonstrated customer service skills in fast paced environment
- Proven ability to work with cross-functional IT and business teams to resolve complex issues
- Ability to prove critical thinking, problem solving concepts and exceptional attention to detail
- Ability to thrive in a high volume, data entry and processing work environment, where applicable
- Demonstrated ability to work independently and as a team
- Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule
Desired Qualifications
- Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems
- Experience with Jamf for Apple device management
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