Technical Support Engineer (Branch Engineer)
$50,000–$60,000 year
On-siteIndianapolis, Indiana, United States
Job Summary
Resolving user issues onsite and coordinating with Dispatchers for timely site arrivals. Diagnose and repair workstations, troubleshoot network cabling and hardware, and deploy servers or Office 365 during rollouts. Act as the primary contact for clients while documenting gaps for account management and maintaining network infrastructure. Participate in an on-call rotation for after-hours server room hardware installation and critical outages. This full-time Indianapolis role requires valid driver's license, occasional overnight travel, and experience with Windows 11, Server 2022, and modern network equipment.
Required Qualifications
- Occasional physical requirement to twist, stretch, and lift over 50 lbs.
- Reliable transportation and valid driver's license.
- After-Hours work will be required for critical outages, projects, and on-call rotation.
- 2 or more years of experience troubleshooting and working with the following systems
- Desktop systems up to Windows 11
- Server systems up to Server 2022
- Office365 or Online Exchange 2019
- Any brand of Modern (2019) Network equipment
- 2 or more years of experience with network design, maintenance and installation
- Experience troubleshooting Network Cabling
- Mounting Network Hardware into Communication Racks or Mounting Wireless Aps
- Maintaining Network Infrastructure
- Application support
- Microsoft Teams conference Rooms
- Office Suite
- Adobe
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Strong documentation skills
- Ability to conduct research into a wide range of computing issues is required
- Ability to present ideas in a user-friendly, business-friendly manner
- Working knowledge of a range of diagnostic utilities
- Excellent communication skills, both written and verbal
- Valid Driver's License
- Eligibility to work in the US at the time of application
- Employment is contingent on verification of identity and eligibility to work in the United States
Desired Qualifications
- Experience with Server Administration
- Active Directory Management
- GPO maintenance and setup
- In-depth understanding of Zebra printers
- Proficient level of understanding with Powershell/CMD
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