Technical Support Engineer
On-siteBengaluru, Karnataka, India
Job Summary
Provide expert technical assistance to customers by answering inquiries, troubleshooting issues, and offering solutions related to electronics components including passives, semiconductors, connectors, and power supplies. Interact via email, phone, and live chat to address technical inquiries and application questions while maintaining an up-to-date understanding of the product catalog. Collaborate with inside sales to identify customer needs and ensure satisfaction throughout the sales process. Document interactions to contribute to a knowledge database and analyze technical challenges with cross-functional teams to resolve issues efficiently. Offer feedback on customer experiences to drive product improvements. Requires a Bachelor's degree in Electrical or Electronics Engineering and 3+ years of industry experience. UK/US shift hours apply.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field
- Proven experience in the electronics industry, including knowledge of electronic components and their applications
- Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers
- Excellent communication skills, both written and verbal, with a professional and customer-centric approach
- Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously
- Typically, 3+ years with a bachelor's or equivalent
- Shift timings: UK/US shift hours
Desired Qualifications
- Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.