Technical Support Engineer
$89,000–$130,000 year
Remote · Stone Ridge, New York, United States
Job Summary
Technical Support Engineer – Freeze Dryers provides advanced remote technical support for SP Scientific freeze dryer systems as a subject-matter expert, troubleshooting mechanical, refrigeration, electrical, and control-system issues; supports global service teams and field service engineers, develops documentation, and contributes to continuous improvement. The role collaborates with Engineering, Quality, and Product Management, participates in design reviews/NPI, and delivers training materials. It is primarily a remote position with global coverage (EMEA and USA) and requires starting no later than 6am US East Time.
Required Qualifications
- Degree or technical diploma in Mechanical, Electrical, Refrigeration, or related field
- Equivalent technical experience considered
- 5+ years of experience in service or technical support of complex equipment
- Strong experience with freeze dryer systems (highly preferred)
- Background in refrigeration systems, vacuum systems, and process equipment
- Payscale: $89,000-130,000
- Technical Skills: refrigeration systems, vacuum systems, mechanical assemblies, electrical systems and PLC controls, ability to read electrical schematics, mechanical drawings, P&IDs/process diagrams
- Core Competencies: analytical and problem-solving, independent work, urgency and customer focus, clear communication across global teams
- Working Model: Primarily remote technical support role
- Starting 6am US East Time or before is a must
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.