Technical Support Engineer, APAC
On-site · Bengaluru, Karnataka, India
Job Summary
As a Technical Support Engineer at CodeRabbit, you will troubleshoot, debug, and resolve complex technical issues for customers using AI-powered code review tools. This role involves educating customers to maximize product usage, conducting Zoom calls for issue resolution, and supporting sales efforts through customer conversion and retention. You will collaborate with developers to identify defects, improve product serviceability, and gather feedback to inspire product changes. A bachelor’s degree in Computer Science and 2 years of experience in a technical support or engineering role are required, alongside strong problem-solving skills and a passion for customer experience.
Required Qualifications
- Bachelor's degree in Computer Science or related field
- At least 2 years in a technical support, software engineering, or customer-facing technical role
- Excellent written and verbal communication skills
- Strong understanding of software development principles, version control systems (particularly Git), and other developer tools
- Proficiency in at least one programming language
- Excellent problem-solving skills with the ability to debug complex technical issues
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to manage multiple priorities and adapt to changing requirements
Desired Qualifications
- Experience with ticketing systems and CRM tools
- Experience with code review processes and tools
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