Technical Support Engineer
On-site · Greensboro, North Carolina, United States
Job Summary
Technical Support Engineer to deliver expert-level support for complex product issues in the heavy-duty truck domain. Responsibilities include advanced technical support, diagnosing vehicle systems, root-cause analysis, implementing containment, monitoring corrective actions, on-site dealer/customer support, delivering guidance and training, managing large-scale technical cases, using ticketing systems, and collaborating with engineering, quality, and service teams. Requires Bachelor's in Engineering or equivalent, 8+ years' experience, hands-on truck experience, strong electrical systems expertise, diagnostic tooling, data analysis, knowledge of powertrain/chassis/electrical/electronic systems, test engineering or product support background, travel willingness, and leadership skills.
Required Qualifications
- Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience
- 8+ years of relevant experience in technical support, engineering, or a related field
- Hands-on experience working with trucks strongly preferred
- Strong expertise in electrical systems, including wiring and harness troubleshooting
- Experience with diagnostic tools, data acquisition, and technical data analysis
- In-depth knowledge of powertrain, chassis, and electrical/electronic systems
- Experience in a test engineering or product support environment
- Familiarity with workshop service practices and repair procedures
- Ability to manage complex technical issues independently
- Strong communication, problem-solving, and leadership skills
- Willingness to travel as required
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.