Technical Support Engineer 1
Hybrid · Dublin, Leinster, Ireland
Job Summary
Technical Support Engineer 1 at Datadog provides multi-channel customer support, reproduces technical issues across Datadog’s 600+ integrations, participates in product conversations, and trains to become a knowledgeable specialist in Datadog product areas. The role is hybrid, requiring 3-5 days per week in the Datadog office, and emphasizes customer education, clear communication, and continuous learning. The team engages customers via ticketing, live chat, and screen sharing to resolve issues and educate users on platform usage; candidates should have a Computer Science/Engineering background or bootcamp experience, some programming knowledge, Linux familiarity, and the ability to work weekends as part of a rotating schedule. Nice-to-have skills include log management fundamentals and cloud security monitoring.
Required Qualifications
- A Computer Science / Engineering major and/or Bootcamp graduate
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- Possessing some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
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