Technical Support Engineer 1
Hybrid · Bengaluru, Karnataka, India
Job Summary
Technical Support Engineer 1 at Datadog will engage customers via ticketing, email, calls, live chat, and screen sharing to resolve technical issues across 600+ integrations. You will reproduce issues, contribute to product conversations, and train as a knowledgeable specialist in one or more Datadog product areas. The role requires working from a Datadog office in Bangalore 3-5 days per week (hybrid arrangement) and includes responsibilities for supporting customers across multiple channels, maintaining a client-centric approach, and actively contributing to the Engineering community. Nice-to-have skills include understanding of log management fundamentals and cloud security monitoring.
Required Qualifications
- Approximately 2 years of experience in multi-channel technical support at a SaaS company or equivalent
- Computer Science/Engineering major and/or Bootcamp graduate
- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community
- Self-motivated, detail-attentive, and a desire for continuous learning
- Effective written and verbal communication
- Possessing some programming experience and a basic knowledge of Linux
- Able to work a rotating schedule that requires weekend availability
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